At Della Gao, we carefully select premium, durable materials for our products. Our backpacks and bags are primarily crafted from high-quality water-resistant polyester and nylon, featuring reinforced stitching and premium YKK zippers. We also use eco-friendly materials whenever possible to minimize environmental impact while maintaining superior quality.

For regular maintenance, spot clean with mild soap and warm water using a soft cloth. Most of our bags can be hand washed in cold water with gentle detergent. Avoid machine washing or harsh cleaning agents. Air dry completely away from direct sunlight. For specific cleaning instructions, please refer to the care label on your product.

Yes, we ship worldwide through Amazon’s global shipping network. Shipping times and costs vary by location. Prime members in eligible countries can enjoy Prime shipping benefits. Please check your local Amazon site for specific shipping details and estimated delivery times.

We follow Amazon’s standard 30-day return policy. If you’re not completely satisfied with your purchase, you can return it in new, unused condition with original packaging for a full refund. Simply initiate the return through your Amazon account. We cover return shipping costs for defective items.

While most of our bags are water-resistant and can protect your belongings from light rain and splashes, they are not completely waterproof. Our toiletry bags feature enhanced water resistance to contain potential spills and protect your items in wet environments.

We provide a 1-month warranty against manufacturing defects under normal use. This covers issues with stitching, zippers, handles, and material defects. Please contact us through Amazon with photos and order details if you experience any quality issues.

Our backpacks come in various sizes to suit different needs. Most models range from 15L to 30L capacity. Each product listing includes detailed dimensions and volume information. We recommend checking the measurements against your intended use to ensure the perfect fit.

Yes, most of our backpacks feature padded laptop compartments designed to protect devices up to 15.6 inches. Some larger models can accommodate 17-inch laptops. Each product description specifies the maximum laptop size that can be safely carried.

The fastest way to reach us is through Amazon’s messaging system. Simply go to your orders, find your Della Gao purchase, and click “Contact Seller.” We typically respond within 24 hours. You can also reach us through our official website’s contact form for general inquiries.

Yes, we welcome wholesale inquiries for bulk orders. Please contact us directly through Amazon’s business platform or our website with your business details, desired products, and quantity requirements. We offer competitive pricing and dedicated support for business customers.